New York State Cosmetology Practice Exam 2025 - Free Cosmetology Practice Questions and Study Guide

Excessive exfoliation should be avoided when treating sensitive skin because it can lead to irritation, inflammation, and further sensitivity. Sensitive skin is often more reactive and delicate; when it undergoes aggressive exfoliation, even mild exfoliants can strip away essential oils, disturb the skin's barrier, and provoke symptoms like redness or discomfort.

The other options listed, such as the use of natural oils, gentle massaging techniques, and the application of soothing serums, are generally beneficial for sensitive skin. Natural oils can help nourish and moisturize the skin without causing irritation. Gentle massaging can enhance blood circulation and promote relaxation without aggressively manipulating the skin. Soothing serums, usually formulated specifically for sensitive skin, can provide hydration and relief from discomfort.

In summary, when caring for sensitive skin, maintaining a gentle approach is crucial, and avoiding anything that might compromise its delicate state, such as excessive exfoliation, is vital for preserving skin health.